FREQUENTLY ASKED QUESTIONS
1. If I have been declined for finance for a car loan can I still subscribe?
In most cases yes. Lending criteria to be passed for approval has certainly got harder and we understand there are many people that need a new car, can afford one however might not fulfil some criteria check points that lenders require and therefore declines. Enquire with us and we can take you through some flexible innovative driving options.
2. How are payments taken?
All payments are taken directly from your bank account while a credit card can be used as a secondary back up payment option.
3. How often are payments made?
If you are a private consumer, payments are made every 14 days. For all Business clients payments can be either fortnightly or monthly.
4. Is there a bond?
No, with Fido Advance you pay the equal amount of two payments on your first payment. At the end of the term we don’t charge you the final installment so your balance is even on changeover or hand-back.
5. Are there any extra costs on return?
When the vehicle is returned it will need to pass the Fair wear and Tear policy for its age and kilometres. Anything outside of those guides you will need to pay for. The vehicle must also be cleaned before return or any excessive cleaning will be charged to the subscriber. If your vehicle has done over the kilometre allowance you will be charged 14.5 cents per kilometre over.
6. Do I have to pay for maintenance and Servicing?
No! The advantage of car subscription is that all normal running costs are included in one simple payment.
7. Are Tolls included?
No. All customers on handover check a box to confirm they have attached their vehicle to their toll account. If Fido receives a toll notice then we will charge the client $25 per notice for administration charges.
8. How do I get my subscription car?
There are three ways you can get your new vehicles, from either one of our Fido locations, from one of our dealer partners or we can deliver the vehicle to you for a fee.
9. Are the cars covered by insurance?
All our cars are covered by full comprehensive insurance.
10. Who isn’t covered by your insurance?
We do not provide cover for people under 21 years of age, Learner or Provisional drivers, Peer to Peer vehicles, rideshare/Uber use, courier use or cash rental use.
11. How much is your damage waiver?
Options can be as low as $1000, please contact us to take you through several flexible options we have.
12. Is there Roadside Assistance?
100% of our cars come with 24/7 Roadside assistance. Just call the number on your windscreen if required.
13. Can I add a driver?
Yes, the driver must pass the eligibility criteria. We allow up to two additional drivers per subscription for $8.00 per week per driver.
14. Are all your cars new?
Yes, all of our vehicles are brand new.
15. Do you deliver the vehicles?
Fido Advance has the option of delivering and picking up your old vehicles if you choose.
16. What is the minimum term?
For all our clients who are consumers the minimum term is 90 days. You must give Fido Advance 30 days notice of your intent to hand the car back. With our commercial clients your minimum term is the term on the contract.
17. How many kilometres am I allowed?
Depending on your term you are given a certain amount of kilometres before you are charged 14.5cents per kilometre over that allowance.
4 Months is 1,750 kms per month
6 & 9 Months is 1,666 kms per month
18. Can I add my more kilometres onto my plan?
Yes there are options on some vehicles this may be possible. When applying please comment on how many kilometres you think you will require.
19. Can I use my Fido Advance car for Rideshare?
No. Drive for reward is not permitted on any Fido Advance vehicle. However, Fido Rideshare can help click here to go to Fido Rideshare
20. What information is required?
21. Can I put Company branding on the vehicle?
We will assist you in using your Fido Advance vehicle as a Tool of trade with several options of branding allowed to go on the vehicle.